Have these ready
- Your order reference
- The phone number used at checkout
- The delivery name and location
Protect your order
We may confirm order details before sharing an update. Do not share passwords, one-time codes or card PINs with anyone.
Request an update
Choose phone for a direct conversation or email when you want to provide the details in writing. Include all the information above to avoid delays.
What happens next
The team will use your order reference and checkout details to identify the order and share the latest available update. Courier movement can depend on the delivery area and local operating conditions.