Kathmandu Valley
Orders above Rs. 2,000 qualify for free delivery inside Kathmandu Valley. The final eligibility is based on the order value and delivery address.
Across Nepal
Delivery outside the Valley can be coordinated across supported courier locations. Remote-area service and charges can vary.
Delivery contact
Use an active phone number and a complete landmark. The courier or WOW team may call to confirm the address.
On arrival
Check that the parcel is addressed to you. Keep the packaging and contact us promptly if the item is damaged or incorrect.
Delivery timing
Delivery time depends on your destination, courier coverage, weather, public holidays and local operating conditions. Any timing shared during confirmation is an estimate rather than a guaranteed arrival date.
Charges and remote locations
Any applicable delivery charge should be confirmed before dispatch. Some remote destinations may require an additional charge, collection from a nearby courier point or a different delivery arrangement.
Address changes
Contact us as soon as possible if your delivery details are incorrect. Once a parcel has been handed to the courier, an address change may not be possible or may create an additional charge.